Smart Grid Benefits from the Wisdom of the Crowd

Tech and Creative Labs (TCLABZ) was born out of the disruptive innovation realization that insight could be extracted from the online interaction of people trying to figure out what is going on, what might happen next, and what if I do “X” instead of “Y”?  We believe in the wisdom of the crowd to provide Read more about Smart Grid Benefits from the Wisdom of the Crowd[…]

THE SET-UP: Net Metering and our Customer Aggregation Future

The California Public Utilities Commission issued a decision setting a price utilities will pay customers with roof top solar systems for their net metering contribution of energy to the utility. The decision itself is narrowly focused on the net metering price question at hand, but it sets the stage for a much more profound policy Read more about THE SET-UP: Net Metering and our Customer Aggregation Future[…]

What Should Pete Darbee Do to Get PG&E's Customer Service Groove Back?

I get asked why I spend so much time writing about PG&E.  The answer is my home town utility is one of the best at what it does—but being the best utility may not be enough to save the traditional investor owned utility business model as the waves of disruptive technology and the changes they Read more about What Should Pete Darbee Do to Get PG&E's Customer Service Groove Back?[…]